What benefits does FirstLight offer to caregivers?
*Some benefits may vary by location.
Phone Intake Coordinator. (HYBRID) Part Time +30hr
Part Time • Hybrid - US
Benefits:
- Bonus based on performance
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
📞 Phone Intake Coordinator
FirstLight Home Care of St. Paul – West St. Paul, MN
Part-Time (MINIMUM +30 hr per week ~ ) | Immediate Start
+ 💰 Exact bonus structure (per client / per hours sold)
Part-Time (MINIMUM +30 hr per week ~ ) | Immediate Start
+ 💰 Exact bonus structure (per client / per hours sold)
About Us
FirstLight Home Care of St. Paul is a locally owned, client-focused home care agency providing compassionate support to seniors and adults in need. We are growing quickly and looking for a professional, caring team member to manage new client inquiries and support our nurse assessment and scheduling process.
✨ Position Summary
The Phone Intake Coordinator is the first point of contact for new home-care inquiries. This role handles phone calls, online leads, and follow-ups, ensuring every family receives fast, warm, and professional communication.
You will work closely with our RN and scheduling team to set up nurse assessments, collect basic client information, and support care-plan coordination.
You will work closely with our RN and scheduling team to set up nurse assessments, collect basic client information, and support care-plan coordination.
This is an excellent role for someone who is organized, loves speaking with people, and wants to grow in the home-care or healthcare field.
📌 Key Responsibilities
- Answer incoming calls and respond to online inquiries in a timely, friendly, and professional manner
- Complete initial phone intake and gather essential client information (needs, timeline, location, funding)
- Schedule RN assessments and confirm appointments with clients/families
- Conduct follow-up calls/texts to warm leads and potential clients
- Support the creation and documentation of client profiles in the CRM
- Coordinate with the Care Coordinator/Scheduler to plan start dates and caregiver assignments
- Maintain a clear and organized pipeline of inquiries and follow-ups
- Provide excellent customer service and represent the FirstLight Home Care brand
🧩 Qualifications
- Strong communication skills (phone, text, and email)
- Warm, empathetic, and professional phone presence
- Highly organized and able to manage multiple leads at once
- Comfortable with scheduling, note-taking, and basic computer/CRM tasks
- Experience in home care, senior care, hospitality, or administrative support preferred but not required
- Ability to work independently with accountability
- Must pass a background check
⏰ Schedule & Compensation
- Flexible part-time or full-time schedule
- Some remote work may be possible after training
- Competitive hourly pay based on experience
- Opportunity for performance-based incentives (e.g., closed leads, scheduled assessments)
💛 Why Join FirstLight Home Care?
- Supportive, family-like work environment
- Meaningful work that directly helps seniors and their families
Flexible work from home options available.
Compensation: $15.00 per hour
FirstLight hires Caregivers, Home Health Aides, CNAs, Care Coordinators, Companion Care and Personal Care Assistants who have a genuine desire to enrich the lives of others and help them have their best day, every day. Our professional caregivers provide safety, comfort and companionship for adults who need support. But we do more than make a meal or help with mobility. We establish meaningful relationships built on trust and respect.
We give you the care, support and training you need to be the best caregiver you can be so that you can make a difference in the lives of others!
This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.
Apply here.
Caregivers-First Mentality
Culture of Care work environment where you can thrive
Flexibility
Flexible options and hours that work with your schedule
Training & Support
Comprehensive training and opportunities for advancement
Competitive Pay
Fair pay, incentives and recognition for your hard work